Refund policy

Last updated: June 21, 2022

Thank you for shopping at Bluedeep.

If, for any reason, You are not completely satisfied with a purchase We invite You to review Our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Warranty:

Warranty for five years (damage caused by human causes is not included)
Warranty details:
1 year warranty for the whole machine
3 year parts warranty
5-year core parts warranty (compressor, condenser and evaporator)
The above does not include labor costs and refrigerant

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Blu
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Bluedeep, accessible from https://www.blvedeep.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days in the event that We ship the Goods in error or the Goods are defective.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement with Your Name, Order Number and the reason for the return request. You can inform Us of Your decision by email: support@blvedeep.com.

If We agree to Your return request, You will receive a Return Merchandise Number (RMA#) and the correct address for the returned Goods.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. The return money will arrive in your account in around 7-25 business day. 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging

Cost for Returns:

Please note that if the item crashes during transportation, we will bear the shipping cost. However, if there are no problems with the returned goods, you will need to pay for shipping.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Contact Us: 

Phone number:  +1 315-795-1148 

Email: support@blvedeep.com

Address: 1312 17TH ST STE 692, DENVER, CO 80202